Service rep: Are you interested in joining our service team? Grasp is looking for a service rep who believes in the motto 'Customer is king!'
We make conversations count
People come for your brand, and stay for your service. It's as simple as that. That's why we make sure that after every contact, customers want to give your entire organisation a high five! From our office in the heart of Amsterdam, we work with a team of 13 people every day.
We like to keep things simple and fun when having a real conversation. And that certainly applies to customer service. So don't make it too difficult for your customers and make sure they feel heard. That you understand them. Because people come for your brand and stay for your service. It's as simple as that.
We shape conversations
That is why we have designed a user-friendly platform for customer conversations. The ultimate goal? To answer questions before they are asked. This is how we have been working on the ultimate software for customer service teams since 2012. And while there is always room for growth, we are proud of what we have achieved so far.
We put the fun in functional
Grasp is built on positive energy. You can feel it when you work with us. You can taste it at the bar with us at Club Grasp. You can see it in the pace at which we improve our platform. Together with our 13-person team, we develop solutions every day that make organizations and service teams happy.
We make tech look easy
OK, let’s get real. Deep down inside, we’re just a bunch of nerds. We like to spend the whole day with APIs, we dream every night about the next big breakthrough in conversational commerce, and we wake up every morning with optimisation ideas. And we have been doing this since 2012. Go back in time with us…
We know what’s next
We’re already coming up with solutions to tomorrow’s problems. And if that means we have to kill some darlings, then so be it. Sometimes things only get running when you give them a good, swift kick. We’ve proved that in the past, and we’ll continue to prove it in the future.
Meet team Grasp!
Undivided attention begins with Grasp
- Accessible in a flash through multiple channels
- Continuous English support
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