Turbocharge resolving times with the power of AI
Reduce support volumes and increase customer satisfaction with Grasp’s AI-powered team-inbox.
The same experience for each channel
Your customer decides how to get in touch, while you maintain an overview.
All features to empower an efficient team
Boost your team’s performance and give your customers the best service ever.
Tagging
Involve your colleagues to compose the best answer.
Analytics
Make decisions based on insights to boost the performance of your team.
Chatbot
Be accessible 24/7 with your own configurable chatbot.
Conversation status
Keep an overview and know exactly which actions to take.
Round Robin
Divide all tasks fairly amongst your team using automatic routing.
API
Add your own systems to Grasp and complete your customer profiles.
Comments
Ask your colleagues for help during customer conversations to provide the right answer quickly.
Search function
Go through the inbox at lightning speed with the central search bar.
App Store
Connect your favourite apps to the inbox.
Quick Replies
Save time using predefined templates.
Labels
Sort conversations using labels and teams.
Conversation history
Find all customer contact moments in one overview.
No more hassle
An always-on connection with your channels. No more fiddling with phones or designated colleagues.
Set-up? Sorted.
We’ll walk you through every step so you can get started with Grasp in no time.
Your personal success manager
From trial to loyal customer: you always get a dedicated contact person at Grasp who knows what’s going on.
Undivided attention begins with Grasp
A relief for your team, with a high five after every contact.
- Accessible in a flash through multiple channels
- Continuous English support
- 14-day free trial